Shipping policy

Shipping Policy

Last Updated: November 2025
Pawsative Partnerships LLC
Business Address: 250 East 5th Street 15th Floor Cincinnati, Ohio 45202
Business Phone: 1-800-746-1514
Email: info@pawspartnerships.com

Order Processing

Once your order is received, it will be processed within 3 business days (Monday through Friday).
Orders placed on weekends or holidays will begin processing on the next business day.

Shipping typically takes 5–7 business days after processing, depending on your selected shipping method.
You will receive an email confirmation once your order has been shipped, including your tracking number.

Shipping & Delivery

Once items have been shipped and are in the hands of the United States Postal Service (USPS) or any other shipping carrier, your package is under their care and responsibility.
At that point, you will receive a tracking number that allows you to monitor the progress and delivery status of your package.

Please note that:

  • Pawsative Partnerships LLC is not responsible for delays caused by the carrier, incorrect addresses, weather, or other circumstances beyond our control.

  • If multiple items are ordered, they may arrive in separate packages depending on product availability and warehouse locations.

  • Our products may ship from various warehouse partners around the world.

Digital Products

All Digital Products (E-Books, Workbooks, etc.) will be delivered immediately via email following your purchase.

  • No hard copies will be mailed.

  • All digital sales are final and non-refundable.

  • Please ensure your email address is entered correctly during checkout to receive your download link.

If you do not receive your digital download within a few minutes, please check your spam/junk folder or contact us at info@pawspartnerships.com for assistance.

Shipping Costs

You are responsible for paying for your own shipping costs for returning any physical item (if applicable).
Shipping costs are non-refundable.
If a refund is approved, the cost of return shipping will be deducted from your refund total.

If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without proof of delivery.

Business Days

Orders are processed and shipped Monday through Friday only.
Saturday and Sunday are not considered business days.

Contact Information

If you have any questions about your shipment or need assistance tracking your order, please contact us at:

📧 Email: info@pawspartnerships.com
📞 Phone: 1-800-746-1514
🏢 Mailing Address: 250 East 5th Street 15th Floor Cincinnati, Ohio 45202

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That way, all your policies will be uniform and look professionally branded for Pawsative Partnerships LLC.